MOUNTAIN CHALET
@ Arrowhead Lake

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🚫 CANCELLATION POLICY:

📆 Refund Details:

• Full refund for cancellations made 30 days or more prior to check-in. 50% refund for cancellations made 7-14 days prior to check-in (depending on your Channel Partner). 

📝 Cancellation Process:

• A reservation is officially canceled when the guest notifies Mt. Maplewood Lodge in writing and obtains online cancellation in the booking system. Applicable taxes and credit card charges will be retained and remitted.

⏰ Refunds:

• For a refund of accommodation fees, cancellation must be made 14-30 full days prior to the listing’s local check-in time (or 4:00 PM if not specified) on the day of check-in. No refund is available for cancellations made within 14 days of check-in. * Non-Refundable Option is Not Refundable.

🛑 Early Departure:

• If the guest arrives and decides to leave early, the nights not spent are not refunded.

📜 Acknowledgment:

• By booking this rental, the guest acknowledges and agrees to the terms outlined in this document and the rental agreement. 

💼 Damage Deposit and Insurance:

• A $500 refundable damage deposit is required. Additionally, guests may opt for Accidental Damage Insurance for added peace of mind.

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At Mt. Maplewood Chalet, we understand that plans may change, and our cancellation policy is designed to provide flexibility while ensuring fairness. Please review and consider these terms before finalizing your reservation. If you have any questions, feel free to reach out. 🗓️🏡🔒

📋 INSURANCE OPTIONS: 

🛡️ RENTAL GUARDIAN - Insurance Information for a Secure Stay: To enhance your peace of mind during your stay at Mt. Maplewood Lodge, we offer comprehensive insurance options:

• Accidental Damage Insurance:

  • Cost: $59. Coverage: $1500. How to Add: Please ask us to add this insurance at least 1 day before your arrival. Highly recommended for all groups. Accidental Damage and Cleaning Info

• Travel Insurance:

  • Cost: 7% of Reservation Total (Travel Protection Plan only). Coverage: Traditional trip interruptions, sickness, death, injury, medical, and more.

• • Purchase Deadline: Must be bought within 14 days of booking and at least 30 days prior to arrival (or within 5 days if under 30 days from the start of the trip).

• Optional Cancel For Any Reason (CFAR) Insurance:

  • Cost: 10.80% of Reservation Total (60% reimbursement). Availability: Not currently available to residents of NY, NH, or WA.

  • Purchase Deadline: Must be purchased within 14 days of booking and at least 30 days prior to arrival. Not eligible for trips with arrival under 30 days.

  • More Info: Play Travel Protection * For options within the 30-day travel period, check out: Travel Guard

• 🚨 Important Notes: CFAR Insurance is not eligible for purchase on any trips for arrival under 30 days. Amenities listed are non-refundable and based on availability. Secure your stay with the best coverage to handle the unexpected. Feel free to reach out if you have any questions or require assistance with insurance options.

We're here to assist you in making the most of your stay at Mt. Maplewood Chalet, ensuring you have the perfect retreat in the heart of the Poconos. 🌄🌲🌊

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⏰ Early Check-In / Late Check-Out: Your Flexible Stay Solution! 🌅

We understand the importance of maximizing your time in our serene retreat. That's why we offer options for both Early Check-In and Late Check-Out, subject to availability and coordination with our cleaner’s work schedule. Here's how it works:

📆 Booking Coordination: 📲 Please notify us at the time of booking or at least three days prior to arrival regarding your Early Check-In or Late Check-Out request. 🔄 The more notice we have, the more possibilities there are for accommodating your request.  Check in: 4pm, Check out: 10am

🕒 Flexible Options:

• 🌞 Early Check-In: If the property is not booked the day before your arrival, we can arrange for an early check-in. We'll do our best to accommodate your requested time.

• 🌛 Late Check-Out: Similarly, if the property is not booked the day after your departure, we can schedule a late check-out. Again, we'll work with you to meet your desired timing.

💼 Prorated Charges: 💰 For Early Check-In or Late Check-Out, we can prorate any portion of the day based on your requested time(s). 💡 Our goal is to ensure a seamless experience for you, and with your coordination, we can make it happen together.

Your comfort and satisfaction are our priorities. Let's work together to make your stay as smooth and enjoyable as possible! 🌲🏡

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💼 Extended Stay Discounts: More Time, More Savings! 💰

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We believe in providing value and flexibility for our guests, owners, and budget-conscious travelers alike. That's why we offer additional discounts on extended stays, ensuring you can make the most of your time with us without breaking the bank. Here's how it benefits you:

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📉 Savings Galore: 💸 Enjoy significant savings when you extend your stay with us. The longer you stay, the more you save!

🔄 Flexibility Matters: 🏠 We're here to coordiante and accommodate your needs. There are many moving pieces behind the scenes to ensure everything runs smoothly during your stay.

Whether you're planning a family retreat 👶🏼, a romantic escape ❤️‍🔥, or a solo business adventure 👩🏽‍💼, our extended stay discounts make it easier than ever to indulge in a relaxing getaway without breaking the bank. 🌲🏡

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🐾 Pet Policy: Your Furry Friend's Safety and Comfort Matters! 🐶

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Pennsylvania State Laws mandate responsible pet ownership, ensuring the safety and well-being of all residents, including our beloved pets. Here are the guidelines and provisions for pets at Mt. Maplewood Lake House:

State Laws:

• 📜 All pets must remain on their owner’s property or under their control at all times.

• 🐕 Dogs must be properly licensed according to State, County, or Municipal laws.

• 🚶‍♂️ Dogs must be on a leash under 8 feet in length and under the control of their handler on or off the property.

• 💩 Handlers are responsible for picking up and properly disposing of all dog feces, both on and off the property.

• 🚫 Pets are NOT ALLOWED in the lakes, streams, or beaches to preserve the environment and safety of all guests.

• 🚨 A $100 FINE will be imposed for any violation, and the pet must leave immediately.

Fees and Regulations:

• 💵 A fee of $25 per night, per pet (up to 2 pets maximum) is applicable.

• 🐶 Dog-Friendly🦴 (sorry no 🐈meow🐱). Dogs must be attended to at all times, inside and outside the property. 

• 🚫 Please refrain from bringing cats, puppies, or dogs that bark constantly, as it would violate the noise policy.

• 🛋️ Please keep pets off furniture, or bring blankets or beds for your pet's comfort.

• 🧹 Guests are responsible for cleaning up dog hair, food from the house, and poop from the yard and neighborhood.

• 💼 Any damage caused by pets will be deducted from the security deposit or billed separately.

• 🤝 Guests are fully responsible and liable for their pet’s behavior on the property, and the owner assumes no liability for any injuries or damage caused by pets.

• 🧼 Excess dirt, pet hair, wet dog smell/stains, or other pet-related messes may result in an additional $100 heavy cleaning charge.

• 📝 In the lease, unregistered pets are subject to immediate eviction, so please register your pet if you plan to bring one.

• 🐩 A helpful TIP from our return guests: "Brush your dogs out a day or two before arrival to minimize hair during vacation!"

Additional Arrowhead Provisions by the Board of Directors and HOA : ARTICLE XIV (FOURTEEN) Animals

1. 🏖️ DOGS ARE NOT ALLOWED ON THE BEACH OR IN THE SWIMMING AREA (LAKES).

2. 🏠 Domestic Pets: Only traditional household pets are permitted.

3. 🚶‍♂️All dogs must be confined to the owner’s property and walked on a leash. Pet owners are responsible for cleaning up after their pets.

4. 🚫 No animals whatsoever will be permitted in the lakes, pool areas, on the beaches, at the picnic areas or other places designated as recreational areas.

5. 📑 Service Animal, defined by Americans with Disability Act (ADA), is a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. The key to this definition is TRAINED. A TRAINED service animal has certain public access rights provided under the ADA. The following pertains to ALCA:

6. • Is permitted in any common area as long as the animal is accompanied by its owner.

   • Shall be properly leashed and controlled by owner.

   • Must be legally certified and properly identified as a service animal.

   • Shall be hygienic. Incidents of unhygienic behavior (i.e., urinating or defecating in an amenity facility) will result in the owner being asked to remove animal from the premises.

   • Shall be non-aggressive or destructive towards others in area.

   • Shall be registered with DPS.

   ☮️ Disturbance of the peace – It shall be a violation to own, harbor, or keep in custody any animal, which disturbs the peace by barking, howling, or making other loud continuous noises to the annoyance and discomfort of any person in ALCA.

   🐩 Number of animals – It shall be unlawful to keep more than three dogs on any premises.

   🚨Wildlife will not be harassed or harmed.  Hunting is expressly prohibited within ALCA. Violations of any rule may subject the violator to disciplinary action and/or fines.

    

   Your cooperation in adhering to these guidelines ensures a safe and enjoyable experience for everyone at Mt. Maplewood Lake House. Let's make your pet-friendly stay memorable and hassle-free! 🌲🐕 🏡

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